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Fire & Water - Cleanup & Restoration

Archived Blog Posts

What to Do Before Selling Your Benton, AR Home

5/10/2021 (Permalink)

Woman holding an OPEN HOUSE sign Before you open your doors to potential buyers, let us in to make your home sparkle!

The real estate market is very hot right now, and if you list your home, it's probably going to sell.   Before your listing goes live, don't leave money on the table.  Homes are selling above their listing price, and wouldn't it be great if yours did, too? 

Did you know that buyers typically decide whether or not they're seriously interested in purchasing a home in 10 seconds or less?  First impressions are everything.  Your listing needs to look perfect, or your potential buyer will scroll on to the next listing.  Don't let that happen to you.  Here are some tips to consider before putting your home on the market.

  • Use a professional photographer  --  They have the proper equipment and know the right angles to photograph your home to show off its maximum potential.
  • Remove the clutter --  No one wants to see a junky closet filled with a random assortment of…stuff.  Either get rid of it or box it up and put it in storage.
  • Remove photos and personalized items --  Potential buyers want to imagine their own family in the home.  It's also a good idea to remove anything with children's names on them as a safety precaution.
  • Don't completely empty the home --  Sometimes it's hard to visualize how the furniture fits into homes with big, open floorplans.  You could also look into having your home professionally staged.
  • Make sure your home is sparkling clean --  Remember, potential buyers spend an average of 10 seconds or less on a listing, and if you've got dirty windows and stained carpet, all they'll see is a "project," so have your home professionally cleaned from top to bottom before putting it on the market.

Give the trained professionals at SERVPRO of Saline County and SERVPRO of Hot Springs a call when you're getting ready to sell your home.   Save the number in your phone: 501-776-2222.  Our cleaning services will make the home look good as new.  We'll clean the windows and carpets; we do upholstery and drapes, too!  Give us a call and we'll be happy to discuss your needs.   We're always here to help.

Bring Your Workers Back to a Clean Office in Bryant, AR!

5/6/2021 (Permalink)

A woman types on a keyboard in Bryant, AR Let us help get your office sparkling clean before the workers come back full-time!

When the coronavirus pandemic struck in early 2020, a large number of companies transitioned their employees into remote workers, allowing them to work from home instead of commuting into the office and possibly catching the virus. As time went on, some employers made working from home a permanent option. Others brought their employees back on a limited schedule, allowing them to work from home for the majority of the time.

Things have changed a lot in a year. The coronavirus vaccine is more readily available, and the case numbers have rapidly dropped in some areas. This leaves employers with a decision: Where do we go from here? Many offices are opting to have their employees return to the office full-time. There have been numerous reports about workers experiencing anxiety over a return to the workplace. They've gotten used to their new schedule, and it's hard to go back to the daily grind. The office wants them back, but is the office ready for employees to return?

Are there some things about your office that needed to be done, but the pandemic pushed it back? You never got around to getting that coffee stain out of the carpet? Don't bring employees back to the same old office they left a year ago. Clean it up and make it nice and welcoming.

SERVPRO of Saline County and SERVPRO of Hot Springs are always here to help! We offer a variety of commercial services, including carpet cleaning. Let us get your office sparkling top-to-bottom to welcome back those who may be a bit apprehensive. It's a fresh start for everyone. Give us a call at 501-776-2222 today, and we'd be happy to discuss what kinds of services would be a good fit to get your workspace back into top shape before the workers return!

Carpet Cleaning Services for Your Hot Springs, AR Church

5/5/2021 (Permalink)

View of empty church pews from a pulpit in Hot Springs, AR Let us make your church sparking clean before your next sermon!

Your church is your home away from home.  It should always look its best in order to inspire your congregation to come together.  While flooring types are different from church to church, many of them are carpeted.  This inspires a sense of closeness within the church community.  After a while, it can also look a bit worn-down from heavy foot traffic.  This is especially true in churches that offer Sunday School services and have a nursery for infants. 

SERVPRO of Saline County and SERVPRO of Hot Springs are always here to help!  We offer commercial carpet cleaning for churches so they'll be shiny and ready to go on Sunday morning.  We're experienced in cleaning churches large and small.  We'll make those carpet blemishes look "Like they never even happened."

We do more than just carpets, too!   From the offices to the pulpit and the pews in between, give us a call today at 501-776-2222 to discuss your cleaning needs.

Renew Your Space - Upholstery Cleaning

5/4/2021 (Permalink)

A family with a dog sits on a couch in Benton, AR Couch smelling not-so-fresh? We offer upholstery cleaning to make it good as new.

Life is messy.  Add kids and pets, and life can be downright chaotic.  So it's nice to come home to the familiar.  Your recliner.  Your couch.  Your living room.  You just want to kick back and binge-watch your favorite show for the 10th time with a tasty beverage and a snack.  It's a solid plan, and you're ready to get it rolling.  You're just stretching out on the couch when you smell…something.  Your goofy dog must have jumped on the couch when you weren't looking.  You remember how much it's rained and how your dog just loves going outside.  Binge-watching is all but forgotten because now, all you smell is a wet dog.  It's awful.  As you take a closer look at the couch, you notice stains that weren't there before.  Did one of the kids spill something?  Who knows, but there is definitely a blotch of marinara on your favorite light-colored couch.  A new couch isn't in the budget, but you don't want your furniture looking (and smelling) like something from your first college apartment.  Do you give up and let the chaos win?  No!  You've got this.

Let us help you.  SERVPRO of Saline County and SERVPRO of Hot Springs cleans upholstery!  We'll get the stains out, and the funky smells, too!  Give us a call today at 501-776-2222, and we'll be happy to discuss what we can do to get rid of the stains and smells and make it "Like it never even happened."

We're always here to help.

Preventing Electrical Fires

4/26/2021 (Permalink)

Power strip filled with plugs Unplug heat-producing devices when you aren't using them

An electrical fire in the home is often unpredictable, which makes it one of the more dangerous kinds of house fires. Fires caused by faulty wiring often happen in the middle of the night, which can quickly lead to a tragic situation if the home doesn't have functional smoke alarms. Electrical fires represent 10% of home fires, but sadly, are responsible for 19% of home fire deaths. While faulty wiring inside the home needs to be repaired by a professional, other types of electrical fires occur in the home as well. These can be prevented with a little maintenance and by keeping some tips top-of-mind while using the electrical items.

Extension cords can be useful but think of them as a temporary solution to a problem. Before using an electrical cord, check for any damage, and if there is any, don't use it!   Also, remember to never overload an extension cord because you could quite literally be playing with fire.  

It's also a good idea to only plug in appliances that generate heat when you need to use them. This includes household items like toasters, irons, hairdryers, curling irons, and hair straighteners. Should one of these devices malfunction and heat up unexpectedly, it could cause a fire.  

Sometimes, trouble lets you know that it's on the way.  Don't ignore it. Should you see burn marks around a light, this could become an issue. Have you noticed a cord that feels hot to the touch when it wasn't like that before?  Stop using it. Has a device started sparking when you plug it into the outlet? Take it as the huge sign that it is that something is wrong and the item should either be repaired or tossed. If the problem is at the outlet, consult an electrician.

Keeping fire safety at the top of mind when you use the electrical appliances in your home goes a long way to keep a fire from happening. 

Though should the unexpected happen and you experience a fire loss in your home, we're always here to help.  Give the professionals at SERVPRO of Saline County and SERVPRO of Hot Springs a call at 501-776-2222.  Available 24/7, we're always here to help. We'll make it "Like it never even happened."

A Saline County Property Manager's Best Friend

4/23/2021 (Permalink)

A couch sits next to a packed box in preparation of a move Let us get your rental property sparkling with a make-ready deep clean!

When you're a property manager, turnover is part of the game.  Tenants move in, tenants move out, and sometimes they don’t always do the best job of cleaning up before they leave.  Throughout the duration of the lease, wear and tear are expected on some of the more heavily used areas of the rental property.  This is especially true for properties with carpet…and properties that allow pets.  Between spills, accidents, and day-to-day life, by the time the tenant moves out, the entire place can start to look a bit run down.  A property manager can't leave an apartment in that state because the rental unit quickly needs to be made ready for the next tenant.  Depending on the size of the complex and the number of move-outs, it's easy to get overwhelmed by everything that needs to be done to keep the vacancies to a minimum and the revenue flowing.

A good property manager knows who to call in situations like these.  SERVPRO of Saline County and SERVPRO of Hot Springs are always here to help.  We can quickly get the unit ready for the next tenant.  If you've repainted the walls, we can dehumidify the area to make the paint dry faster and remove the moisture from the room.  We can also provide a final clean, which includes carpet cleaning and floor prep, cleaning the ceiling, walls, and fixtures, deodorization, window cleaning, and more. 

Put us on speed-dial to make your job easier.  When you need it made ready in a hurry, call SERVPRO of Saline County and SERVPRO of Hot Springs at 501-776-2222.

Category 2 Water Damage in Your Bauxite, AR Home

4/20/2021 (Permalink)

Overhead shot of a bathroom toilet Have a greywater issue in your home? We're always here to help.

Water loss comes in many forms, and depending on the type of water you're dealing with, it could affect your home in different ways.  We've discussed Category 1 water and how it originates from a sanitary water source, such as a sink overflow situation.   Should that water sit for two or three days, it could transition into a Category 2 water loss.

Category 2 water is often referred to as "greywater."  While it is not grossly contaminated, there is enough contamination present to potentially make someone ill were the water ingested.  These water sources include overflow from a washing machine or a dishwasher, toilet overflows containing some urine (but no feces), and even things like an overflowing aquarium or punctured waterbed.  There are also microorganisms present in the water. 

Once Category 2 water has been sitting for 48 hours or more, the bacteria multiply, and mold forms.  This becomes Category 3 water, commonly referred to as "black water."  This is extremely dangerous.  Don't let it get to that point!  Should you experience a Category 2 water loss, SERVPRO of Saline County and SERVPRO of Hot Springs are available 24/7 to start the mitigation progress and make your water loss "Like it never even happened."  Call 501-776-2222.

We're always here to help.

Category 1 Water Damage in Your Haskell, AR Home

4/15/2021 (Permalink)

A bathtub sits in front of a window Should your bathtub overflow, give us a call to fix the damage before it turns into something much worse!

When you're dealing with a water loss, time is not on your side.  The longer a water issue remains on your property, the more likely it is to turn into major damage, which could result in a lengthy restoration process. 

Many water losses that occur in the home are considered a category 1 water loss.  These involve sanitary sources of water, such as a bathtub or sink overflowing.  Category 1 water poses no danger from exposure or ingestion.   A broken toilet tank or bowl can be considered a category 1 water loss when the water has no contaminants.  Even though these water sources are sanitary, they can damage laminate floors, plywood, particle board, and the like.  Carpets are likely to escape long-term damage once the water is extracted.

Unless category 1 water damage is quickly scheduled for restorative drying, you run the risk of your water loss devolving into a category 2 or category 3 water loss.  Give us a call when you first notice your water loss.  We're always here to help.

SERVPRO of Saline County and SERVPRO of Hot Springs are available 24/7/365 to handle your emergency.  Should you suffer a category 1 water loss, call 501-776-2222, and we'll make it "Like it never even happened."

BBQ Season is Here!

4/2/2021 (Permalink)

Food on the grill Follow these tips for a safe and fun BBQ

The days are getting longer and the temperatures are rising. Signs of Spring are upon us, and Americans are itching to partake in one of their favorite pastimes: the cookout! According to the Hearth, Patio & Barbecue Association, 64% of US adults own a grill or smoker – that's almost two-thirds of the population! The massive popularity of outdoor cooking can end badly if proper safety precautions are not observed. So let's run through a few safety tips to make your cookout a success!

Sure, you know your grill, but how well do you really know your grill? Keep a copy of your manual if possible; alternately, it should be available on the manufacturer's website. . Become familiar with your specific model, as features and functions are not the same on every grill.

Location is important! A grill should only be set up on a flat surface so it cannot tip over. Protect your deck or patio with a grill pad or splatter mat underneath. Check your manual for the minimum keep-clear distance required for your grill. If you're using a gas grill, make sure to check for a propane leak before the first BBQ of the season. Just apply a light soap and water solution to the hose, then turn on the gas. If you see any bubbling, you've got a leak that needs to be fixed before going any further!

Keep it clean! Always make sure to clean the grease off the grill before using it again. Make sure to have baking soda on hand in case of a grease fire. Should the flame go out, turn off the grill and the gas and give it at least five minutes before re-lighting it.

Charcoal grills cause more fires than gas grills, so always proceed with caution. Allow the coals to cool completely before disposing of them in a metal container.

We know that cookouts usually aren't complete without a few adult beverages of choice, but if you're in charge of the fire, keep it in check to avoid carelessness!

All of us at SERVPRO of Saline County and SERVPRO of Hot Springs love a good cookout, but we know that accidents sometimes happen. We're always here to help. Give us a call at 501-776-2222. Fire & Water – Cleanup & Restoration. We'll make it “Like it never even happened.”

How Does Water Affect Laminate Flooring?

3/26/2021 (Permalink)

Brown laminate floor arranged in a pattern Water and laminate flooring do not mix.

Laminate flooring is one of the most popular types of flooring in homes today.  The lower price point and realistic wood finishes are the perfect choices for homeowners wanting to upgrade or renovate their homes with a luxury feel.  The quality of the flooring has greatly improved over the years, with some brands claiming to offer waterproof laminate flooring.  While this sounds ideal, the idea of completely waterproof laminate flooring is a bit misleading.

Many types of laminate flooring can withstand the wear and tear and occasional spills of everyday use.  As long as a spill is wiped up immediately, most laminate stays in good shape.  Should your home suffer water damage from other sources, such as a leaking appliance or burst pipe, the reality is that your flooring would most likely need to be replaced.

Laminate flooring is manufactured, so once the materials start to take on water, the underside starts to break down due to saturation.  There are signs to look for if you think your laminate flooring might have water damage.  The planks that typically lay flat could start splitting or bubbling.  They could even buckle.  If you notice discoloration or visible mold, your floor is definitely damaged and needs to be replaced.

Should you experience water damage, give the pros at SERVPRO of Saline County and SERVPRO of Hot Springs a call at 501-776-2222.  We'll take out the damaged laminate and make it "Like it never even happened."

 We're always here to help.

Water Damage in your Hot Springs, AR Townhouse

3/25/2021 (Permalink)

A condominium complex Who is responsible if your townhome's water damage came from another unit?

Living in a multi-unit dwelling comes with its own set of pros and cons, but what happens when something goes wrong? Your home could experience water damage from another unit in the dwelling. What happens then? Are you responsible for getting it repaired yourself? Laws vary throughout the country, but the tricky answer is that “it depends.” Mostly, it depends on what was damaged and the location of the damage. Most condos and townhouses have a Homeowners Association (HOA) that spells out what happens when a unit is damaged. In many cases, the bylaws cover “common elements” and damage in a unit is the responsibility of the owner. Should an incident be caused by the negligence of one owner, resulting in damages to another owner's property, the negligent owner's liability insurance could come into play.

There are some things to look for to stop water damage before it becomes a problem. One of the major culprits is blocked gutters. Keep your gutters clean and clear so they don't overflow and cause an issue. It is also important to ensure your appliances are maintained. Dishwashers, refrigerators, and washing machines can leak into a neighbor's unit, and you would likely be on the hook for the bill. Follow a maintenance schedule for your appliances to keep them working properly. Does your condo or townhome have a sump pump? These are often the cause of water issues in multi-unit dwellings. While the HOA is usually the owner of the sump pump, they're sometimes located in a particular unit, meaning that the owner needs to make sure it is operating efficiently.

In short, make sure you are familiar with the bylaws of your multi-unit condo or townhome. Should any damage occur, it's a good idea to consult the bylaws to ensure you're following the proper steps to get the problem solved. Should your condo or townhome experience a water loss, give us a call at SERVPRO of Saline County and SERVPRO of Hot Springs. We're available 24/7 and quick to the scene to make it “Like it never even happened.”

We're There When You Need Us - 24/7

3/25/2021 (Permalink)

A man cleans a fire-damaged building Have a late-night disaster? We're always here to help.

Life would be convenient if everything stayed on schedule.  Things only happen when they're supposed to, and the weekends are only for rest and relaxation.   Maybe in a perfect world… 

But this is the real world.  Disasters never take a day off.  Sometimes the emergency you experience is at 3 am.  That burst pipe in your basement isn't going to wait until Monday morning.   The lightning bolt getting ready to zap your storage building doesn't care that you were trying to sleep.  Once the fire department extinguishes the blaze, someone's got to come out and start to clean up the mess.

That's when you call SERVPRO of Saline County and SERVPRO of Hot Springs!  Did you know that we have a team on-call every weekend?  Your call will be answered 24/7, and we'll be there when you need us.  We are Faster to Any Size Disaster.

When you experience a fire loss, have water damage, or experience an urgent emergency, you need to know that someone is available to help you immediately.  Call SERVPRO of Saline County and SERVPRO of Hot Springs today at 501-776-2222.  Any time of day or night, we'll make it "Like it never even happened."

When Minutes Matter

3/17/2021 (Permalink)

Water droplets on women’s bathroom sign Some emergencies require immediate assistance.

Emergency situations are often time-critical.  Time is of the essence, and the longer you have to wait for help could make the situation much worse.  Water damage is invasive and causes further damage to your home the longer the problem remains unresolved.  Water is quick to saturate the walls, giving an opening for mold and mildew to form.  Metal in your home can corrode, and depending on the type of water damage, you could be looking at a biohazard contamination.  SERVPRO of Saline County and SERVPRO of Hot Springs are here to help you when minutes matter. 

Emergencies are also traumatic.  There is never a good time to suffer a fire loss because personal and sentimental items are left behind and damaged, if not completely destroyed.   While not everything can be saved, some items can be restored.  We understand how important these items are to you and will work hard to restore them.  Should you suffer a fire loss, SERVPRO of Saline County and SERVPRO of Hot Springs are fast to respond and clean up the mess.  We’ll remove the soot from your house so you can come home.  We’ll make it “Like it never even happened.”

Give the professionals at SERVPRO of Saline County and SERVPRO of Hot Springs a call when a time-sensitive emergency such as a water loss or fire loss requires a fast response.  Our highly trained technicians are on call and available 24/7.  Call 501-776-2222.

We’re always here to help.

A Business Emergency

3/15/2021 (Permalink)

Flooded room in a business An after-hours sprinkler malfunction flooded this business

There’s never a good time for an emergency.  It seems like something catastrophic happens at the most inopportune time.  When a business goes offline, both time and revenue are lost.  That hurts the bottom line.  So what do you do?

You could call around, hoping you’re able to find someone to help, or you could call the pros at SERVPRO of Saline County and SERVPRO of Hot Springs.  We’re available 24/7, and are just a phone call away at 501-776-2222. 

Should your business experience water damage throughout your worksite, SERVPRO of Saline County is here to help.  This recently happened to a new commercial business in Bryant, AR.  They suffered excessive water damage when the sprinkler system failed.  SERVPRO of Saline County was fast to the scene, working through the night to get the water removed.  This allowed the company to get back to work preparing for their opening date.

SERVPRO of Saline County and SERVPRO of Hot Springs can fix water or fire damage to your business, as well as provide commercial cleaning services.  We’re always here to help.  Give us a call today at 501-776-2222 and we’ll make it “Like it never even happened.”

When a Storm Causes a Prolonged Electrical Outage

3/12/2021 (Permalink)

A girl uses a flashlight to illuminate a book Keep flashlights on hand in case of an electrical outage

There is often advanced notice when a winter storm approaches your area. Shoppers make a run on grocery stores and buy up all the milk and bread and plan to settle in their warm homes to ride out the storm. The plan often goes off without a problem, but that isn't always the case.

Arkansas tends to experience an ice storm event every few years that causes issues. Freezing rain and sleet topple trees into power lines, and then the neighborhood goes dark. Power companies generally have someone on the scene quickly, but during a major ice or snow event, the power companies could be overwhelmed. Now you're looking at staying in the dark for several days in a row. What should you do? More importantly, what SHOULDN'T you do?

Once the lights go out, some people immediately round up all the candles in their homes and light them all over the house. This is a bad idea, especially if you live in a home with children or pets. Even if you don't, it's never a good idea to leave a candle burning unattended. Flashlights are a much better option! Make sure you're stocked up on batteries.

Prolonged power outages also affect the food supply. A freezer full of food should last for 48 hours, and a half-full one should last for 24 hours. Highly perishable food in the refrigerator should last for around 4 hours. If your house has a gas stove, it should still work, as would a backyard gas grill. Remember – never grill inside! It could lead to a fatal build-up of carbon monoxide. Any food that isn't consumed within two hours should be tossed to avoid spoilage. Many homeowner insurance policies cover food loss in the event of an outage, so you should double-check your policy!

Should you have access to a generator, be careful how you use it. It is recommended to operate it at least 20 feet from the house while ensuring that the exhaust is directed away from doors and windows to prevent a potentially deadly build-up of carbon monoxide. If you do not have a generator, make sure to unplug all of the large appliances in the home, and some of the smaller ones to prevent an electrical surge once the power is restored.

Winter storms often lead to frozen pipes, especially in homes with no electricity. Should you have water damage from a winter storm, we're always here to help. Give us a call today at 501-776-2222. SERVPRO of Saline County and SERVPRO of Hot Springs are fast to the scene to make it “Like it never even happened.”

Commercial Cleaning for Your Bryant, AR Restaurant

3/11/2021 (Permalink)

A cook cleans his workstation. Cleanliness is essential in commercial kitchens.

Restaurants are big business in Saline County, AR. From mom and pop diners to national chains, restaurants dot the landscape. You know the food is good, but what's it like in the kitchen? How strictly does each restaurant follow its cleaning protocols? The answer could surprise you.

Restaurants should be cleaned and disinfected on a regular schedule. A commercial kitchen could become a fire hazard if grease is not removed from the kitchen. Exhaust fans help move the airborne grease from the kitchen, and if the fans are not cleaned regularly, it poses a serious fire hazard. A clean and sanitized kitchen also reduces the spread of disease among kitchen staff, leading to fewer sick days and call-outs.

The Arkansas State Board of Health publishes a 145-page book of rules and regulations regarding food establishments in Arkansas. Lengthy chapters are devoted to the frequency of cleaning supplies and equipment used in Arkansas restaurants. In a perfect world, all rules and regulations would be followed exactly to the letter, but realistically, it doesn't always happen. Restaurants get busy and the workers mean to “get to it later,” and some of the deep-cleaning simply does not happen. Should the restaurant have a surprise inspection from the state, the restaurant could be fined or even shut down until the problems are corrected. Don't let that happen to your restaurant!

SERVPRO of Saline County and SERVPRO of Hot Springs are ready to deep clean and sanitize your commercial kitchen to promote a safer, healthier work environment. Give us a call today at 501-776-2222. We'll make the mess “Like it never even happened.”

We're always here to help.

Fire Safety for Your Saline County Church

3/10/2021 (Permalink)

A church is engulfed in flames. Church fires often result in a total loss.

A church holds a special place in the hearts of its parishioners. Often, communities come together as one to erect a new place of worship for the residents. Once the church is built, it is especially important to understand that contributing factors could lead to the new church becoming susceptible to fire. Donated labor, while appreciated, could often unintentionally overlook important safety guidelines required for construction.

There is an average of three church fires per day in the United States. While the number is relatively small in regards to the thousands of American churches, a church fire often causes tens of thousands of dollars in damages, resulting in the church being declared a total loss. Almost 35% of these church fires can be attributed to defective furnaces and stoves. The second leading cause of church fires is a result of defective wiring. Churches should have protection against lightning and quality installation of light and heating elements.

The state of Arkansas requires architect approval for a new church build larger than 5,000 square feet and a fair market value over $100,000. This ensures quality design with safety in mind. Smaller churches are not subject to the same regulations, though it is strongly encouraged that they use a solid design and refrain from cutting corners like using a wooden shingle roof, which should never be allowed on a church.

SERVPRO of Saline County and SERVPRO of Hot Springs understand that your church is an extension of your home.  Should the unthinkable happen and your church obtains fire damage or water damage, give us a call at 501-776-2222 and we'll make it “Like it never even happened.”

We're always here to help.

Grease Fire Basics

3/10/2021 (Permalink)

Flames shoot from a burning pan on a stove Never throw water on a grease fire!

Stay-at-home orders and quarantines brought local restaurants to a standstill with the arrival of the 2020 coronavirus pandemic. As a result, more people than ever turned to their own kitchens to relieve stress and feed their families. The rising numbers of novice home chefs call for a reminder of basic kitchen safety.

Kitchen Safety 101

Always give your full attention to cooking. It's sometimes difficult to do when family members are both working and schooling from home, but it is essential. Forty-nine percent of home fires begin with cooking equipment, and thirty-three percent of those are from unattended equipment! A moment's distraction could end in tragedy.

A grease fire is the most common type of kitchen fire. Smoking oil is a sign that the burner is too hot! Should a fire develop, turn off the heat immediately! When frying on the stovetop, always have a lid nearby to suffocate a fire. It is also important to keep a large box of baking soda on-hand to put out a small grease fire. Never pour water on a grease fire – it will only make it worse! Every kitchen should have a fire extinguisher as a last resort.

Once you've finished cooking, always clean up any grease splatter on and around the stove. Thoroughly clean the heating elements or glass top so remnants cannot catch fire the next time the stove is in use.

Cooking is a fun and relaxing activity, but sometimes things do go wrong.  Should your kitchen become damaged from a fire or water, give us a call!  SERVPRO of Saline County and SERVPRO of Hot Springs are available 24/7 at 501-776-2222. Call in the professionals and we'll make it “Like it never even happened.”

We're always here to help.

Why Do Pipes Freeze?

3/10/2021 (Permalink)

Damaged pipe inside wall Frozen pipes can cause serious damage to a home.

Frozen pipes can wreak havoc on residential property; it’s one of the biggest causes of water damage to a home. Southern homeowners are sometimes caught unprepared since days-long stretches of below-freezing temperatures are a rarity in Saline County and Hot Springs.

It is important to cover your pipes if the forecast calls for freezing temperatures or winter storms. Ice expands and overwhelms the pipes, causing them to burst. This could cause serious issues inside of your home. It’s always a good idea to leave your cabinets open so heat can reach the pipes when freezing weather is expected.

Water pipes generally freeze when the temperature is 20 degrees or below. It isn’t instantaneous; it could take up to six hours for pipes to freeze. Keep water moving through the pipes to prevent freezing. How much should they drip? Try to make sure your faucet is dripping at least five drops per minute.

Water damage from burst pipes is always unfortunate, but SERVPRO of Saline County and SERVPRO of Hot Springs are ready to help. Should your frozen pipes cause water damage due to a winter storm, we've got you covered.  Give us a call today at 501-776-2222 and we can make it “Like it never even happened.”

We're always here to help.

Even a SNOWPOCALYPSE Can't Stop Us

3/9/2021 (Permalink)

A worker fixes a water damaged ceiling Ceiling damage due to frozen pipes bursting in a recent snowstorm.

When disaster strikes, call in the professionals to get the job done right.

The recent historic snowstorm in Central Arkansas affected a great number of people in the Saline County and Hot Springs areas. Prolonged stretches of below-freezing temperatures resulted in overwhelming demand from customers needing help with the burst pipes in their homes. Water damage can quickly turn into a mold issue, so action needed to be taken quickly.

SERVPRO of Saline County and SERVPRO of Hot Springs immediately mobilized, working seven days a week to assist customers with their flooded rooms and collapsed ceilings. SERVPRO of Saline County and SERVPRO of Hot Springs worked with residential customers, banks, businesses, and even an assisted living center, working long hours to make the damage “Like it never even happened.”

The snow melted and the temperatures rose, but when a disaster stops you in your tracks, be it flood or fire, we're always here to help. Should you need mold remediation or your business cleaned, we're always here to help. With years of service and experience, call the professionals when you want results. SERVPRO of Saline County and SERVPRO of Hot Springs. Call us today at 501-776-2222.

We're always here to help.

How To Discover a Shower or Bathtub Leak

2/25/2021 (Permalink)

How to prevent water damage in your bathroom!

Indoor plumbing is one luxury of modern life, but a bathtub leak can quickly turn it into a stressful, expensive problem. If you want to prevent a water disaster from damaging your home, there are signs you can look for. Here are a few ways to find potential water leaks in your tub or shower.

Look for Signs
If you suspect you have a shower pan leak, there are several telltale signs you can search for. Here are some signs to look for when inspecting your home for leaks:

  • Damp carpet
  • Rusted floor nails
  • Stains on the shower stall
  • Water in the ceiling or light fixtures below
  • Wet drywall

Some signs may not be immediately apparent, but you can do simple things to uncover them, such as pulling back a corner of the carpet to look for rusty floor nails. Another easy task is to inspect the drywall and floor surrounding the shower (or the ceiling on the floor below if you have a multi-story home). Some leaks may not be apparent while the water is off, so running the water while you search may make the leak easier to find.

Perform a Test
If you’re building a home in Saline County or remodeling an existing bathroom, a bathtub leak test may be appropriate. This a test often performed by professionals during home construction, so ask your contractor about it. To do the test, he or she will stop the drain, fill the tub to capacity and let it stand for at least 48 hours. It’s a simple way to discover potential leaks before other water damage-prone materials are installed.

Unfortunately, sometimes a bathtub leak isn’t discovered until the damage is already done, but a water damage repair specialist can help get your home back to normal. With these tips, you'll know what look for before the next water trickle becomes a flood.

Answering Common Questions About Smoke Alarms

9/16/2020 (Permalink)

smoke detector with floating smoke and a SERVPRO logo Smoke alarms can mean life or death for you and your family.

You probably know how important it is to have at least one smoke alarm in your Benton, AR home.

Yet you may have many questions about purchasing and maintaining your detectors. Below are answers to some common queries.

What Types of Smoke Detectors Should You Buy?
There are three main types of smoke detectors. They are:

  1. Photoelectric
  2. Ionization
  3. Dual sensor

Photoelectric and ionization alarms each sense different types of fires. Dual-sensor detectors, meanwhile, include both ionization and photoelectric sensors. Ideally, you should place either one dual-sensor alarm or both photoelectric and ionization alarms near every bedroom in your home.
Make sure that the detectors are connected. This way, they will all go off at the same time. There are also special alarms available for those who are hearing impaired.

How Much Do Smoke Alarms Cost?
A smoke alarm is a cheap way to keep your family safe. Photoelectric and ionization detectors cost as little as six dollars. Dual-sensor alarms, meanwhile, are just $24. Your local fire department may even provide free or low-cost detectors for your home.

How Do You Maintain Smoke Detectors?
You need to regularly check each smoke detector in your home to see if it is functioning properly. Ideally, you should test the alarms each month.
Alarms that are hardwired into your home or that rely on a nine-volt battery should be replaced every 10 years. You should also change the batteries at least once a year.
Some smoke detectors now come with a 10-year lithium battery. Check the manufacturer's instructions to see how often you should replace these alarms.

Of course, a smoke alarm does not always prevent home fires. It simply tells you when a blaze is occurring so you can escape your house safely. Therefore, even if you install numerous detectors, your property could still sustain fire damage. That is why local emergency restoration specialists are available to assist with the cleanup.

What Every Business Owner Should Know About Black Water Flooding

9/16/2020 (Permalink)

Flood waters rising over a city street When flood waters rise, SERVPRO can help!

Flooding is a potential risk for business owners everywhere.

If your commercial property in Hot Springs, AR, is affected by flood water, you should be aware that this water could be very dangerous. Luckily, an emergency restoration specialist can determine what type of water you’re dealing with and make an action plan to safely clean and restore your property.

How Is Water From a Flood Classified?

Water from a flood is classified into three categories, based on its source and contents.

  • Category One is “clean” and does not pose a health risk.
  • Category Two is “gray” and contains some contaminants.
  • Category Three is “black” and is heavily contaminated.

Water classified as black presents a high risk of hazard to both humans and animals. Because of the possibility of illness or death, any contact with this water should be avoided.

What Is Black Water?

This category of water likely contains human or animal waste, along with other harmful components, such as bacteria, viruses, mold and fungi. The flood water can come from sewage backup, overflowing toilets or storms.

Levels of Black Water Damage:

Water from flooding that has been categorized as black can be further classified into sub-levels. This designation assists professionals in deciding on the best course of action for sanitation and restoration.

  • Level I damage is limited. The water originates inside the building and usually only affects a small space. Porous materials are not contaminated, and there is no structural penetration.
  • Level II damage signifies greater contamination in a larger space. While still originating inside the building, porous materials are affected, and the structure should be closely inspected.
  • Level III damage presents the highest degree of contamination. This water originates outside the building and can come from sewage lines, septic tanks or storm damage.

Flood water can cause tremendous damage to your property, along with health and safety risks. When water is present in your building, avoid any contact, and wait for the professionals to assess the situation and manage the sanitation and restoration process.

How Long Before Water Damage Leads to Mold?

9/16/2020 (Permalink)

Mold on walls and ceilings Water damage leads to mold, it is not if, but when.

Mold can start to grow within just 24 to 48 hours after water damage.

Building owners and facilities managers should arrange for mitigation as soon as possible after a flood, pipe burst or leak occurs at a structure in Perryville, AR. Find out more about mold prevention measures for commercial properties.

The First 24 Hours
As soon as signs of damage become apparent, an owner or manager should try to limit the extent of primary damage and the risk of secondary damage. He or she should immediately take the following steps:

  • Contact a mitigation and restoration company
  • Limit damage in any way possible
  • Arrange for an inspection

A damage mitigation service should respond to a call within an hour and arrive on site within several hours. Experts should assess the extent of damage during this visit and recommend mitigation strategies.

24 to 48 Hours
A mitigation company should take measures to reduce the likelihood of mold growth within one to two days after water damage. Experts may recommend any of the following procedures:

  • Pumping out standing water
  • Tearing out damaged building materials
  • Cleaning and disinfecting the area
  • Promoting drying

It will be necessary for the affected area to dry completely before restoration begins. Air movers or fans can increase ventilation and dehumidifiers can draw moisture out of the air and any porous materials.

48 to 72 Hours
Preventative measures are still necessary even after standing water from a pipe burst, flood or leak has been extracted. Owners or managers should maintain indoor relative humidity levels between 30 to 50 percent to prevent mold formation.

Damage mitigation and mold prevention measures are critical within the hours and days following water damage. If a flood or leak occurs at a building in Perryville, AR a commercial damage mitigation and restoration company can help owners and managers stop mold growth before it starts.

Prevent Commercial Construction Plumbing Issues With Careful Monitoring

9/16/2020 (Permalink)

pipes running along a wall What can you do to prevent water damage?

Nothing is more exciting to a business owner in Rockwell, AR than breaking ground on a new project.

The sight of construction workers scrambling and the sounds and smells of wood being cut and jackhammers going creates quite a bit of excitement. But once in a while plumbing problems such as a water pipe repair or a leaking water main can arise and can bring the job to a halt. Fortunately, there are a few things you can do to ensure that water issues can be avoided.

Four Steps to Preventing Water Damage During Construction

  1. Before beginning the project, make sure that the plans are checked and double checked for accuracy, including water tables and drainage issues.
  2. During construction, enforce a no-shortcuts rule and make sure all plumbing is quality checked, and that water issues are mitigated weekly.
  3. Toward the end of construction conduct thorough water-tightness testing. Check the roof, windows and doors, all drains and all piping systems for any broken pipe and perform any water pipe repair immediately.
  4. After construction, follow up with a punch list of all plumbing systems and see that they are all addressed.

There are several areas that should be monitored regularly for water leaks. These include window flashings and door openings and areas around roof vents, eaves and gutters, as well as mechanical and drainage systems, retention ponds and the entire plumbing system. Slacking off on checking these often can cost you a good deal if one of them fails and water enters the building. Of these, plumbing problems are probably the easiest to prevent and also the most devastating if they go wrong.

If you are however, faced with an elevator full of water or find that a toilet has flooded the entire third floor, call one of the emergency water restoration services in here in Hot Springs, AR to help with clean up and restoration. Water pipe repair and plumbing problems don’t need to create a costly slowdown on your project. Getting proper help will ensure that the job is done right and all is restored to its proper state.

Flood and Fire Interrelationships

9/16/2020 (Permalink)

Flood insurance paaperwork How does your flood policy relate to your fire damage coverage?

Many homeowners don’t know that their typical home insurance policy doesn’t cover flooding.

Read on to understand how FEMA NFIP policies and guidelines can protect your property in the event of a natural disaster.

Why Be Concerned?
Wildfire damage isn’t just a huge economic burden in its own right—it also exacerbates local flooding problems. This is because the natural equilibrium is disrupted after vegetation burns. Since this first line of defense against erosion no longer exists, water continues to move through the landscape. Instead of being wicked into the soil and the trees, the water flows to lower elevations and carries ash and mud along with it.

What Can I Do?
FEMA NFIP, which is a National Flood Insurance Program, advises that most homeowners purchase an additional flood insurance policy if they are in any kind of wildfire zone, even if they are otherwise at low risk of flooding damage. Since most policies do not go into effect until around a month after the initial purchase, planning ahead is a necessity. Allow yourself the extra time to guarantee that you’re getting a good deal.

Are There Other Precautions?
Emergency services cannot always make it to the scene of a flood or fire immediately. If you suspect severe fires or storms are incoming, be sure that you have food and water on hand to last for a few days. It may also be helpful to devise an evacuation plan. Seal important documents away in a fire- and flood-proof safe, and take an inventory of any critical or valuable belongings so that insurance adjusters can assess your claim after the disaster.

With the appropriate forethought and know-how, homeowners in Arkansas, can protect themselves against the ravages of the elements, even in fire-prone areas. Just remember to follow FEMA NFIP guidelines and have the contact information of a qualified fire and flood cleanup professional at the ready.

3 Tips for Sump Pump Maintenance

9/16/2020 (Permalink)

Sump pump from above It is important to keep your sump pump properly maintained to prevent water damage.

If you have a sump pump in your Piney, AR home, then you may already know the dangers flooding can present to your property.

Fortunately, performing regular maintenance on your pump can help it stay in working order, which in turn can help prevent water damage.

Always Follow the Manufacturer's Recommended Use Instructions
Many water damage restoration companies recommend the pumps as a flood prevention method. When performing pump maintenance, it's important to always follow your manufacturer's recommended instructions. This includes making sure the cord is in good repair, and that the unit is plugged into a ground fault circuit interrupter. This can help ensure your pump correctly performs the intended job for its lifespan.

Regularly Check For, and Clean Out Any Debris
Another important step for maintaining your sump pump is to ensure the pump, the vent, the discharge pipe, and its intake screen remain clear of debris. Common clogs can be comprised of dirt, gravel, leaves, sticks, and other materials that may have gotten into the water. A clogged unit often has to work harder to do its job and is at greater risk of malfunction.

Perform Routine Maintenance on Your Pump
Regularly looking over your pump for any maintenance needs can help you prevent larger problems such as clogs and unit malfunction. Take the time to inspect the cord, and clear away any debris that could be a problem. If you find your pump is malfunctioning it's best to call a professional to service the unit.

Remember, maintaining your sump pump can help prevent costly water damage to your home. Always follow the manufacturer's instructions for how to use, plug-in and clean your pump. Keeping your pump clear of debris can also help prevent clogs which may damage the unit. It's important to check for these things on a regular basis. If you have any questions, a professional might be able to help.

Business Continuity Planning - Risk Management Tips

9/16/2020 (Permalink)

business building with flood waters rising quickly from all directions Do you have a Business Continuity Plan in place?

Business continuity planning is the process of developing a practical guide for how your business will recover or restore critical business activities within a given timeframe after a crisis or storm damage in Hot Springs, AR.

The resulting plan is called a business continuity plan or BCP. When developing your BCP, you should include actions to rehearse, maintain, and review your plan to make sure it meets the needs of your company over time.

Business Impact Analysis
Your business impact analysis identifies the following:

  • The effect of different external and internal impacts upon the various parts of your business in times of crisis
  • The time that your business can survive without undertaking critical activities
  • The tasks that will be required to manage the initial phase of an incident and the individuals responsible for each task

Types of Plans
Depending on the size and nature of your business, and the business planning specialists, you may choose to have separate risk management, business impact analysis, response, and recovery plans. For a small business, a single business continuity plan that includes all the above elements may be enough. Depending on the type of incident you are dealing with, your planning stages may overlap. For example, recovery activities after flooding has occurred should start during the response phase.

Communications Section
The communications section guides all internal and external communications related to the incident response. Contact lists provide easy access to all contact numbers that might be needed in a crisis, including team members, emergency personnel staff, suppliers and key customers.

Plan Activation
The plan activation section is a clear statement of the circumstances when your continuity plan should be invoked and the list of personnel authorized to do so. It also sets out the process for mobilizing and standing down the relevant teams.

The BCP outlines the overall critical business operations restoration strategy, recovery of lost property, and resumption normal operations. It should also specify the ideal recovery timeframe to minimize serious business losses if flooding occurs.

Firework Safety

7/1/2020 (Permalink)

The Fourth of July is America’s favorite summer day with bar-b-ques, family, and fireworks.  It is a great way to celebrate America’s freedom but it’s important to be safe while lighting fireworks.   According to the National Fire Protection Association (NFPA) more fires are reported on the Fourth of July than any other day of the year, with more than half of those fires being caused by fireworks. Here are a few tips to keep your home and family safe this Independence Day.

Designated Shooter-Have a responsible adult administer and light all fireworks. It is important to not mix alcohol with shooting fireworks as well. The shooter should use protective eyewear since facial and eye damage is one of the most common injuries caused by fireworks.

Have a water source ready-Hose down any sparks or stray flames from fireworks.  If you have any duds, soak them with water then wait 20 minutes to ensure that they don’t have a delayed start.  Be sure to wet the ground that the fireworks were lit on to prevent grass fires. 

Have a designated area to light the fireworks-It is important to be sure that the area where you choose to light your fireworks is on flat, level ground.  Grass, gravel, and dirt can sometimes be uneven and cause rockets to tip upon ignition and shoot in a dangerous direction.  If grass is the only available option, find a piece of wood to place the fireworks on.  Be aware of your surroundings.  Make sure spectators are within a safe distance of the location that the fireworks will be lit.  Also, be sure there are not any combustible items near the fireworks. 

Have a safe Fourth of July this year.  And as always, SERVPRO of Saline County and SERVPRO of Hot Springs are “here to help.”

We Are Cleaning Experts

6/15/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Saline County, 501-776-2222

Certified: SERVPRO Cleaned – a defensive cleaning program

5/15/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Saline County and SERVPRO of Hot Springs today at 501-776-2222 for your Certified: SERVPRO Cleaned consultation.

COVID-19 Commercial Cleaning

5/14/2020 (Permalink)

SERVPRO has been called upon to help protect many businesses clean, disinfect, and sanitize their facilities.  These businesses, such as factories, restaurants, banks, and offices to name a few, are doing their absolute best to protect their employees and customers.  And even during a pandemic we are “here to help.”  We offer various types of cleaning and disinfecting including proactive cleaning to stop the spread of the coronavirus.

Our team is using ULV fogging machines to distribute CDC-approved disinfectant.  We then allow the recommended dwell time of 10 minutes before following up with a thorough wipe down of all high touch areas. 

So, if your Benton or Hot Springs and surrounding areas business is in need of cleaning or disinfecting, give us a call at 501-776-2222. 

Commercial Cleaning

5/13/2020 (Permalink)

SERVPRO of Saline County and SERVPRO of Hot Springs is ready to help our commercial community with all their needs. Commercial clients we have been able to help in the past include: Multi family properties, restaurants and food service, convenience stores, automotive dealerships, office buildings, fitness centers / gyms, hotels, manufacturing facilities, schools, medical facilities such as rehab centers and many others. Services we have been able to provide include things such as general cleaning, deep cleaning kitchens, carpet cleaning, cleanup and mitigation services after a water or fire loss, mold mitigation, bio hazard cleaning, and power washing, just to name a few. The bottom line is that we stand ready 24/7, 365 to take care of your needs. Do not hesitate to call us at 501-776-2222 for anything at all. Being ready for our commercial community needs during an emergency is also a priority for us. Ask us about our ERP, (Emergency Ready Profile), designed specifically for our commercial community members.

Don't Let A Disaster Ruin Your Big Day

5/7/2020 (Permalink)

People spend months and sometimes years planning large events such as weddings, reunions, and graduation.  These events can be quite expensive as well. There is the event venue, flowers, catering, and tons of other factors that make it special and Disasters like a busted water heater, toilet overflow or sewage backup can ruin your big day. But it does not have to, because SERVPRO of Saline County and SERVPRO of Hot Springs can help. We have emergency services that can respond quickly and extract any water.  Our highly trained technicians can assess the damage and begin the drying process to get the venue back to preloss conditions so you can enjoy your special occasion. So if your commercial property suffers from a disaster, give us a call at 501-776-2222.

Fire Damage To Personal Belongings

5/6/2020 (Permalink)

Of all the losses that can happen to a homeowner, FIRE seems to be the most personal. Even a small fire (depending on what was burned in the fire) can have far-reaching effects on the personal items in a home. You see, any kind of plastic being burned even in a small fire will leave a sticky film on everything the smoke and soot reaches. That soot, depending on what it settles on, can be corrosive and cause damage to things such as the electronics in the home. That corrosiveness, if not cleaned properly, can damage the electronics to the point they have to be replaced. Maybe the home has fine art hanging on the walls. Maybe the home is full of antiques that have been passed down through generations. Many homes are show places for collectibles. Family photos, musical instruments, and things the children/grandchildren have made do not escape the sticky soot that comes with a fire. Even the clothes in the closet that might be farthest away from the source of the fire are affected. SERVPRO of Saline County and SERVPRO of Hot Springs is qualified to help save as many of these precious items as possible. We stand ready to HELP 24/7, 365! Call us at 501-776-2222 if you need our services or have questions about what can be salvaged from a fire.

We Are The Fire Cleanup Specialist

5/1/2020 (Permalink)

A fire in your home or business can be one of the most devastating things to happen to you ever. Most people think of complete destruction when they think of fire. In many instances that can be the case. However, did you know that even a simple flash fire on your stove can cause damage through out the entire home. Think about someone cooking something on the stove. They walk away for a few minutes to attend to something in the other room. They come back to see that whatever they were cooking has boiled over and is now on fire on top of the stove and the cabinets. The plastic spoon they were using to cook with has been engulfed in the flames and there is thick black smoke spreading throughout the house. The homeowner acts quickly and puts the fire out but now there is a mess to deal with. SERVPRO of Hot Springs is completely ready to step in and help make this situation “Like it never even happened.” In this case the kitchen will need some attention because that is where the fire happened. The black plastic spoon that created the black smoke spreading throughout the house has now left a thin sticky film as well as soot on everything as it spread. Now the other rooms in the house need cleaning as well. SERVPRO of Hot Springs has trained technicians, processes and chemicals for cleaning such an event.

Indoor Air Quality Tests

4/30/2020 (Permalink)

Mold can be extremely dangerous especially if there are no visible signs.  Sometimes mold can appear on surfaces and alert the homeowner that there is an issue.  Other times it could be evident from an odor in the home.  That is why it is so important that at the first indication of mold you have the issue address before it becomes a bigger problem.  One way to identify if you have an issue is by having an indoor air quality test done in the area in question.  

SERVPRO of Saline County and Hot Springs has the knowledge and equipment to help you with your mold remediation questions and concerns.  We can perform an air quality test or a strip or swab test that take the physical sample of visible mold.  We then send that information to a lab that returns the results the very next day so we can begin with a plan of action.  These tests allow us to know how elevated the spore counts are as well as what specific kind of mold is evident.  If you have a question regarding mold in your home or business, call SERVPRO of Saline County and Hot Springs at 501-776-2222.

Using a Thermal Camera To Detect Water Leaks

4/29/2020 (Permalink)

Water leaks often can be hidden behind walls and undetectable by the naked eye and can be cause serious problems to a home or building if not detected soon enough.  However, using a thermal camera can be useful in locating water.  Thermal cameras cannot show one hidden water, it can however show temperature differences and patterns which can indicate water.  Moisture and water are some of the most difficult things to notice in a home or building.  One may never know there is an issue until water begins dripping from the ceiling or leaking from under the floor.   By using a thermal camera our highly trained technicians can help locate an issue without resorting to tearing out walls or ceilings.  If you are concerned with a water issue in your home or commercial building give us a call at 501-776-2222.

3 Categories of Water Damage

4/29/2020 (Permalink)

According to the IICRC there are three categories of water damage.  These three types determine how water restoration is managed.

Category 1

Category 1 is a source of water that is classified as “clean water” meaning it is not harmful to humans.  Some examples are if a tub or sink overflow or broken water supply line. 

Category 2

Category 2 water contains chemical, biological or physical contaminants and can cause sickness to humans.  This category is sometimes called “grey water,” and caries microorganisms.  Some examples include dishwasher or washing machine overflow or a sum pump failure. 

Category 3

The most harmful to humans because it contains unsanitary agents, harmful bacteria and fungi.  Category 3 is sometimes called “black water” and can cause severe sickness and discomfort.  Examples include water sources from flood water, sewage, and category 2 water that was not properly remediated and has become stagnant. 

SERVPRO of Saline County and Hot Springs are highly trained to remediate the different categories of water.  If you have a water loss we are “here to help.”

We are Cleaning Experts

3/19/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Saline County and SERVPRO of Hot Springs at 501-776-2222.

Water Heater Maintenance to Prevent Water Damage to your Saline County Home

1/28/2020 (Permalink)

One of the main causes for a residential water loss is the hot water heater. The life span of most electric hot water heaters is eight to twelve years and most manufacturers recommend replacing them at year ten.  Gas hot water heaters last approximately six to eight years with tank less hot water heaters lasting up to 20 years. The design of a home can place the hot water heater in the garage, an interior closet and even in the attic.  A water loss caused by a leaking or even burst hot water heater can cause several thousands of dollars in damage. Make sure your hot water heater is checked regularly by your plumber and is in good working order. If you happen to have an unfortunate event of a leaking or burst hot water heater, call SERVPRO of Saline County and SERVPRO or Hot Springs! We can make it “Like it never even happened.”

Fire Detector Installation and Maintenance

7/30/2019 (Permalink)

An important way to prevent your home or business from a fire loss is by following proper protocol when it comes to installing and maintaining fire detectors.

  • The same fire detectors should never be used for longer than 10 years. If you have had the same detectors for longer than this, it is important to invest in new ones right away.
  • The size and layout of your home or business will determine how many detectors you need. However, as a guide, you should have at a minimum 1 detector per each level.
  • Your detectors should be installed in central locations. Ceiling detectors should be placed on a flat stretch of the ceiling and wall-placed devices must be less than 12 inches from the ceiling.
  • Make sure to follow your device’s instructions very carefully when installing them (especially detectors that require hardwired power). If you are uncomfortable installing on your own, there are many professionals available to install them for you.
  • Test your alarms after installing by using the test button and perform power tests monthly.
  • Replace non-hardwired detectors’ batteries annually.
  • Lastly, thoroughly clean your detectors each year. This is important because dust and other pollutants can impede its performance.

SERVPRO Storm Response

7/26/2019 (Permalink)

Here at SERVPRO of Saline County and SERVPRO or Hot Springs, we are ready for whatever happens, no matter the time, night or day. When it comes to fire & water damage, our professionals work endlessly to make sure our customers are happy and that we walk them through each step of the cleaning process.

We're Highly Trained Storm Damage Specialists

As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition.

24/7 Emergency Service

When a storm hits your home or business, you need help immediately. Our quick response will help prevent secondary damage and help reduce restoration costs.

We Have the Resources to Handle Storms and Disasters

We can access the resources and personnel of 1,700 Franchises to handle major storms and disasters. We also have access to special Disaster Recovery Teams strategically located throughout the country to respond to catastrophic storms and events.

Locally Owned and Operated

We are locally owned and operated, so we are part of this community too. When you have a storm event or flooding emergency, we are in the area and ready to help.

SERVPRO of Saline County and SERVPRO or Hot Springs Follows the Proper Steps for Mold Remediation

7/26/2019 (Permalink)

molded wall This wall was damaged by a busted pipe behind the cabinets. Our team safely removed all we materials and went to work.

Here at SERVPRO of Saline County and SERVPRO or Hot Springs, we follow every step of proper mold remediation to ensure your safety as well as ours.  It is crucial to use qualified specialists who can safely handle and clean mold.  Listed below are the steps we follow when performing both Level 1 and Level 2 mold remediation:  

  • Isolate all contaminated areas.
  • Remove all wet and mold-damaged porous materials.
  • Discard all wet and moldy materials in plastic bags.
  • Properly clean all non-porous materials and wood surfaces that have been contaminated.
  • Treat all affected materials with anti-microbial.
  • Visibility Test – all areas should be visibly free of contamination and debris
  • Cleaned materials should be professionally dried to allow leftover moisture to evaporate.

So if you see signs of microbial growth, call us 501-776-2222

3 Types of Smoke

7/26/2019 (Permalink)

smoky cobwebs This is the result of smoke damage from a fire that happened in an adjacent room.

There are three different types of smoke that may affect your home or business due to a fire loss.  These two different types of smoke—wet and dry—will cause different types of soot residue after a fire.  This information is crucial for the remediation process.  Pretesting will determine which cleaning procedures need to be used to make your home or business “Like it never even happened.” Below is more information about different types of smoke and residue:

Wet Smoke – Rubber and Plastic

  • Low heat. Includes a pungent odor, sticky, smeary. Smoke webs are difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material

  • Basically invisible. Discolors, paints, and varnishes. Extremely pungent odor.

Our highly trained professionals are prepared to tackle all types of smoke.                 

What Causes a Hurricane

7/24/2019 (Permalink)

There are two essential factors involved in the formation of a hurricane.  These factors are warm water and moist warm air.  Hurricanes start when warm air quickly rises from the ocean surface. 

While rising, it encounters cooler air that causes the water vapor to condense and form clouds and rain droplets.  Converging winds near the surface of the water push more warm air into the atmosphere causing a wind pattern to form. This “pattern” is commonly seen as a fast spiral that circles around a relatively calm center. Wind speeds increase as high-pressure air is drawn into the low-pressure center.  This is how hurricanes and the classic cyclone wind pattern are formed.  

Hurricanes can be destructive and extremely dangerous.  Be cautious and aware if a hurricane is near you and your home.  

Stages and Categories of Hurricanes

7/24/2019 (Permalink)

As a storm builds from a thunderstorm to a hurricane, it passes through 4 distinct stages:

  1. Tropical Disturbance: a mass of thunderstorms that have wind speeds of less than 23 mph.
  2. Tropical Depression: consistent wind speeds of 23-39 mph and a circulation of wind in the center of the thunderstorm mass is detected.
  3. Tropical Storm: forms when the maximum sustained winds have intensified to 39-73 mph. Storms are typically given a name at this stage and are characterized by problems caused from very heavy rainfall.
  4. Hurricane: finally forms when surface pressures continue to drop, and winds reach 74 mph. There is now a clear and definite rotation around a calm center, or eye.

Hurricanes have their own categories which are defined by the Saffir Simpson Hurricane Wind Scale:

Category 1: Winds 74 to 95 mph (Minor damage)

Category 2: Winds 96 to 110 mph (Extensive damage — Can uproot trees and break windows)

Category 3: Winds 111 to 129 mph (Devastating — Can break windows and doors)

Category 4: Winds 130 to 156 mph (Catastrophic damage — Can tear off roofs)

Category 5: Winds 157 mph or higher (Can level houses and destroy buildings)

Personal Protective Equipment

7/24/2019 (Permalink)

Technician with PPE on. Carla is "ready for any size disaster!"

SERVPRO of Saline County and SERVPRO or Hot Springs is a part of a storm team that contributes when a storm event happens in the United States.  In some events, hundreds of thousands of homes and businesses are damaged.  They could be damaged from flooding by the storms, which creates hazardous conditions for the homeowners as well as our employees. 

That’s why OSHA requires cleanup and restoration companies to wear Personal Protective Equipment (PPE).  This will reduce the risk of exposure to harmful bacterial or chemicals.  Mold growth is also common in buildings following flooding. 

So, our employees are required to wear a respirator to protect their lungs.  The suits they wear are airtight and waterproof to protect them from the dangerous waters.  Goggles are also required to protect them from debris they might be removing from the buildings. 

Pack Out

7/18/2019 (Permalink)

Pod on lawn A storage unit and dumpster was set during a mold remediation at this home.

SERVPRO of Saline County and SERVPRO or Hot Springs is here to help.  We know that disasters happen suddenly and always unexpectedly.  And sometimes your belongings can get in the way of rebuilding after a disaster.  So, while our crew is remediating your home from mold, cleaning after a fire, or removing wet materials caused from a water loss, we can take care of your belongings as well.  We will carefully package your things and remove them from the home.  We can store them in our warehouse or have a storage unit placed until you are ready for them.  Our highly trained technicians photograph and document every item that is removed.  If needed, we will clean the items as well.  Our crew will then return all items and place them back to their original location.  Because, our number one goal is to make it “Like it never even happened.”

Preventing water loss in your pool

6/21/2019 (Permalink)

Exposure to intense heat, wind, and low humidity can all cause you to suffer water loss in your backyard or commercial swimming pool.  This can be very costly and disappointing when you are looking to cool off during the harsh summer months.  There are several ways you can combat evaporation of water from your pool. 

  • Use a Pool Cover: Pool covers are the best way to prevent water loss because they will reduce evaporation by 95%. Additionally, they will decrease chemical consumption and cleaning time.
  • Turn off Your Water Features: fountains, slides, and sprayers all leave much more water exposed to the air causing rapid evaporation. When these features are not being used, remember to turn them off.
  • Install Windbreakers: creating barriers to protect against wind (e.g. panels, fences, shrubs) will also protect your pool against excess evaporation.

Implementing these tips will save you money, energy, and water while still letting you enjoy the benefits of your pool!

Emergency Ready Program

6/20/2019 (Permalink)

According to the latest industry research, as many as 50% of businesses do not recover following a disaster due to the lack of preparedness for a water or fire loss.  Creating a SERVPRO Emergency READY Profile or “ERP” is the first step you can take to make sure your business makes a full recovery after a natural or man-made disaster.

What is an Emergency READY Profile?

An ERP is a start-up approach that provides SERVPRO with the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information.

What are the advantages of creating an ERP?

  • A no cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency
  • A guide to help you get back into your building following a disaster.
  • Establishes SERVPRO of Saline County and SERVPRO or Hot Springs as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call SERVPRO of Saline County and SERVPRO or Hot Springs to get started!

Flooding in Saline County

4/23/2019 (Permalink)

Thursday, April 18, 2019 was a very busy day for our SERVPRO crew.  Rain in Saline County caused water damage and flooding throughout the area.  Our team was called out to several home that had roof damage and rain was pouring inside homes.  We also were called out to extract water from flood damaged homes.   

Our team worked long hours and showed compassion and sincere concern for our customers because at SERVPRO we truly care and love what we do.  We understand that these circumstances can be very tragic and we are here to help. 

We have received many testimonials and comments about our outstanding crew members.  So if you or your family suffer from a disaster, big or small, and you are looking for a company that genuinely cares, give us a call at 501-776-2222.

Emergency Ready Program

4/23/2019 (Permalink)

Is your business prepared for a disaster?  Do all of your employees know where the water cut off switch is?  Do they know where the fire extinguisher is?  Or, do they know where the gas shut off is located?  

According to the latest industry research, as many as 50 percent of businesses never recover from a disaster.  Among the 50 percent that survive, are those that had a plan in place.  Preparedness is the key to surviving a fire, flood, or water damage.  

SERVPRO has developed a program to help commercial properties put a plan in place.  That program is called the EMERGENCY READY PROGRAM.  This program is compiled into a simple app that each and every employee can install to their smartphone.  The app has information about priority areas and numbers as well as locations and photos of shut off valves.  Did I mention that this is a FREE PROGRAM?  Our SERVPRO team will come out and input all information for you and your business.  


Sewage Damage to your home or business

4/23/2019 (Permalink)

Bathroom with toilet This is an image of a bathroom after a sewage loss. Our team was able to extract all the water and begin the drying and remediation process.

SERVPRO of Saline County and SERVPRO of Hot Springs technicians are trained and experienced in all levels of water mitigation.  But, that doesn't always mean clean water.  That also means "category 3" water.  "Category 3" is described as unclean water.  This may include flood water and sometimes sewage water.  Flood and sewage water should be handled and treated by a trained technician. 

SERVPRO of Saline County and SERVPRO of Hot Springs has the equipment to extract the water and materials, apply a disinfectant and remove porous materials that have been affected.  This includes but is not limited to, carpet and pad, sheet rock and baseboards, and hardwood or laminate flooring.  We will then take appropriate measures to dry all other materials and monitor the progress daily.  We will then treat and disinfect so you can rebuild and get back to normal.  

So, when your home or business is affected by unsanitary water, give us a call at 501-776-2222

Kitchen Fire Caused by Grease

4/11/2019 (Permalink)

hood after a fire The aftermath of a grease fire.

House fires are much more common than people think.  They can happen in many ways and always suddenly.  One of the most common causes is a grease fire and this photo is where the fire began in this home.  The fire began on the stove and the homeowner was able to put it out with a fire extinguisher.  And although the home was not a total loss, the damage was still devastating. 

We understand how much your home means to you and your family, so we are ready to help.  Our team has the equipment and experience to help you get your home back to normal as quickly as possible. 

So, if you suffer from a fire in your Benton, Bryant or Hot Springs home, call SERVPRO of Saline County and SERVPRO or Hot Springs.

Upholstery Cleaning

4/11/2019 (Permalink)

Like floors, our furniture experiences a lot of wear and tear daily.  We eat on our couches and chairs, watch tv, take naps, and just relax.  And if you have pets or children, the normal wear and tear can sometimes be intensified.  So, it is no surprise that they may need a cleaning touch up every once in a while.  SERVPRO of Saline County and SERVPRO or Hot Springs can help you with that.  Our products and equipment are specially designed to remove stains, odor, and everyday filth.  We also have experience in all kinds of fabrics.  So, if your upholstery needs a refresher or just a touch up, give us a call!  We can help make your furniture “Like it never even happened.”

SERVPRO of Saline County and SERVPRO or Hot Springs is here to help.  

Our Fire Restoration Process

4/11/2019 (Permalink)

soot removed from wall Cleaning smoke and soot from a ceiling.

House fires are more common than one would think.  And when they do occur the home is not always a total loss.  Most fires happen in the kitchen and if put out in time the rest of the house can be saved.  But that doesn’t mean that the rest of the house was not affected.  Fire creates smoke and soot which can travel quickly and get on contents and the rest of the structure.  SERVPRO of Saline County and SERVPRO or Hot Springs knows how important your home and belongings are.  We will carefully pack up all contents and bring them back to our warehouse where we clean each item.  We then get started on the structure.  We wipe all walls, ceilings and floors with our specially formulated cleaning solutions.  Once we have the entire structure clean and soot free, we will deodorize your home.  Finally, we return all your belongings, unpack the boxes, and place the items exactly where they were before the fire.  So, if you experience a devastating fire, call SERVPRO of Saline County and SERVPRO or Hot Springs.  We are here to help!

We don't do just fire and water damage, we clean too!

3/26/2019 (Permalink)

SERVPRO is known as a "Fire and Water-Cleanup and Restoration" service.  Therefore, many hear that and think, okay that's all they do, fire and water.  But, GUESS WHAT?!  We are also a highly trained cleaning company, as well!  SERVPRO has a huge array of cleaning supplies and deodorizers.  We are prepared for large commercial cleanups, as well as small residential deep clean.  

Below is a list of our cleaning services.

  • Air Ducts and HVAC
  • Biohazard
  • Carpet and Upholstery
  • Ceiling, Floors, and Walls
  • Drapes and Blinds
  • Odor Removal
  • Sewage and Toilet Overflow
  • Trauma and Crime Scene
  • Commercial Cleaning Services 

If you have need a quote on any of our cleaning services, big or small, give SERVPRO of Saline County and SERVPRO or Hot Springs a call at 501-776-2222

Ready for Any Size Disaster

3/20/2019 (Permalink)

SERVPRO of Saline County and SERVPRO or Hot Springs is geared and ready to go with highly trained technicians.  No matter the size of the disaster, we are ready.  

We are prepared for commercial cleaning, water loss, or fire.  We have experience in cleaning air ducts and HVAC units in buildings as large as 30,000 square feet.  We have also handled a commercial kitchen cleaning and a water loss within a multi unit home.  

We have experience within apartment complexes that include mold remediation, deodorization, water mitigation and dehumidification, and fire damage and remediation.  We also do routine carpet cleanings as well as air duct and HVAC cleaning.  

So, if you have a commercial property and want a quote on carpet cleaning or any of our other services, give us a call at 501-776-2222.

SERVPRO of Saline County and SERVPRO or Hot Springs is open for business!

3/19/2019 (Permalink)

SERVPRO Promaster The SERVPRO of Saline County Promaster

WOW, guys!! It's getting real!  Our team has been working so hard at getting SERVPRO of Saline County and SERVPRO or Hot Springs up and running, and now it seems that our hard work is starting to pay off.  Our marketing team has been hitting the pavement this week and are getting the word out, that we are here to help.  SERVPRO of Saline County and SERVPRO or Hot Springs is definitely set up for success!  We have the three E's; equipment, expertise, and experience to help you and your family when disaster strikes.  SERVPRO of Saline County and SERVPRO or Hot Springs is trained and certified by the IICRC and know what needs to be done, whether it is a carpet cleaning, HVAC, or a severe water loss or fire.  

So, if you or your family experience a disaster, big or small, call SERVPRO of Saline County and SERVPRO or Hot Springs at 501-776-222

Winter Weather Tips

1/25/2019 (Permalink)

Winter weather can wreak havoc on your home.  Some of these damages can come from accumulation of snow on your roof or damage from ice.  Here are a few solutions to help you protect your home from winter weather. 

  • Protect your pipes-As we all know water expands when it freezes. If there is water inside your pipes, when temperatures get too low, it can cause the water inside to expand and your pipes will burst or crack.  Here are a few tips to prevent your pipes from bursting.
    • Drain water from outdoor sprinklers and faucets.
    • Disconnect outdoor hoses and use foam insulators to cover the faucets.
    • If you have water pipes that run through unheated areas of your home, protect those pipes with insulation.
  • Protect your roof from ice dams-Ice dams form from heat escaping through your roof and melts snow that has formed there. This melted snow then travels to the edge of your roof and refreezes.  When the ice dam melts, the water doesn’t have anywhere to drain so it can cause a leak in your roof.  There are simple easy steps to protect your roof and prevent ice dams from forming. 
    • Clean your gutters and downspouts. This allows water to continue to flow throughout the winter.
    • Seal areas that may allow warm are to leak to your attic. Some of these areas may be, vent pipes, exhaust fans, chimneys, attic hatches, and light fixtures.

If you experience damage from winter weather, SERVPRO of Saline County and SERVPRO or Hot Springs is here to help.  We are available 24/7 and our experienced team is ready when disaster strikes. 


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